Insider Thinking


Product managers and other product champions spend a lot of their time driving internal processes and decisions — the daily incremental struggle for progress on pricing, packaging, release schedules, upgrade policies and other bits of the production puzzle. This relentless motivation is indispensable, the tech equivalent of keeping the trains running on time. PMs should also be spending time with customers, refreshing their sense of needs and marketplaces.

Read more

Where Should PM Report?


A perennial problem for Product Management (PM) is finding the right organizational home.  In companies large enough to have a PM department, it has a tendency to oscillate between Marketing and Engineering.  Two root causes for this are role confusion and organizational distance.  Let’s walk through each in turn, while trying to map a PM’s place in the grand scheme.

Read more

Parenting and the Art of Product Management


The ‘poop’ on product management: being a product champion is a lot like being a parent. We love our products, make multi-year commitments to their development, hide their shortcomings, and look out for their best long-term interests while other organizations live in the moment.

Read more

The Roadmap Less Traveled


Every tech start-up struggles to create a roadmap: that short set of PowerPoint slides which defines the next six quarters of updates, minor releases and important advances.  Since product managers strive for clarity, having a product roadmap is a critical communications tool.  However…

Read more

The "Null Service"


hosted application infrastructure

Read more

The Strategic Secret Shopper


what are your competitors saying?

Read more

What’s Your Pricing Metric?


it’s the unit, not the price

Read more

Open Innovation: A Great Strategy Book


I’ve had the chance to read Henry Chesbrough’s new book, “Open Innovation: the New Imperative for Creating and Profiting from Technology.” It’s an insightful mix of practice and theory about how big technology companies are shifting their thinking about R&D — and the opportunities this creates for little companies.  Following are a synopsis, a brief author bio, and two lessons I found especially important for start-ups.  I hope you’ll buy a copy.

Read more