Productivity vs. Responsiveness

Engineering teams focus on overall productivity and repeatability. Sales teams want account-level responsiveness. How can product managers mediate this inevitable conflict?

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Products That Count Podcast

A podcast with SC Moatti, founder of Products That Count. We discussed technology product management roles, career ladders, the critical need for cross-functional communication, how incentives shape what our peers do, and when a startup hires its first full-time product manager.

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Lean Meetup: Challenges of Enterprise Product Management

Lean Product/UX Meetup: Enterprise software products often have long sales cycles, lumpy revenue streams, and organizational gaps between buyers and users. How does this shape enterprise product management?

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Let’s Fire a Few of Our Customers

We may be over-investing in a few outlier prospects and neglecting our core customers. How do we frame this and get support to fire one or two?

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FIR B2B Podcast: How Product Managers and Marketers Can Work Together

Podcast on how marketers and product managers can work well together, and the importance of deeply understanding customer needs before building products or marketing campaigns .

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Agile2016 Innovation & Product talks

For those who missed this year’s Agile Alliance conference in Atlanta (July 25-29), Rich gave talks on “Intro to Agile Product Innovation” and “Intro to Agile Product Management.” Both were for general agile audiences, geared to those working on (or coaching) agile development teams, and emphasizing the revenue-generating market side of the software business. LeanUX / Lean Startup practitioners will recognize many of the themes.

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The DIY Illusion

It’s easy to believe that broadly available commercial products don’t give us exactly what we want, but that our internal team can quickly whip up precisely the right thing. This ignores some fundamental economics of software commercialization.

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ProductTank Dublin, Four Laws of Software Economics

Product Tank Dublin hosted me for a talk on “Four Laws of Software Economics” that should drive executive-level decisions about business and software product strategies.

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This Is Why I Hire First for Product Experience

My #1 hiring criterion for (senior) product management roles is previous product management experience. Responding to a Medium post by David Cancel, here’s some of my thinking.

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Ready Product Radio Podcast: Managing Products vs. Managing Product Managers

Ready Product Radio

Ready Product Radio’s Allan Neil talked with me about the difference between managing products and managing product managers; balancing one-off requests against strategic roadmaps; and whether more data is improving product decisions

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