As a long-time B2B infrastructure product manager, I’m used to thinking about my customers as guys. IT managers and directors, 30-50, developers or sys admins who’ve been pushed up into management, frustrated, under-appreciated and under-resourced, pale from weekends spent inside… I’m exaggerating on purpose. Rrecent chats with three women who run IT groups reminded me that we (product managers) need to channel our diverse customer base — wherever it leads us.
As data-driven product managers, we’d like to pretend that incoming technical requests are simply transactional. In the real world, though, real people and real agendas are involved. And that means there’s a personal and political context to consider when prioritizing demands on our already-overloaded development organization.
Sorting through the chaotic mess of customer input streams is like panning for gold. Big rewards when you find a nugget, but a lot of hard work sifting through tons of obvious, repetitive, incremental suggestions.
Magnus Billgren of Tolpagorni Product Management talks with Rich Mironov about the importance of roadmaps as part of a coherent product strategy. How do we handle customer requests that are not in plan? This was taped during Tolpagorni’s Product Leadership Days, March 2012.
John Peltier is a seasoned product manager out of Atlanta, and does a periodic webcast with guest product folks posted on his Product Owner Vision blog. He generously included me in an interview posted on12 December. We recorded a half hour discussion covering: How Product Camps can increase awareness among senior and executive level product management How product managers can help engineering organizations to understand what product managers do outside of engineering to help ensure the success of a product Options for a product manager to advance in the field Listen to the entire session here.
As a break from stealth start-up work, I led a discussion for SDForum’s Engineering Leadership SIG on “How Engineering Can Work Better with Product Management.” This was a VERY spirited discussion… We gathered some (good and bad) experiences from attendees about their interactions with product management, tried to define what the PM role is, and shared some thoughts on how to cooperate better for great products and organizations. Lots of questions about how to get into product management, and why people would stay in such a role!
It’s been a tough week on the technical front, with a variety of products failing to perform their core functions for me. Which prompts a somewhat emotional question for those of us who oversee products (or services) for a living: Does your product suck? Does it #fail to do the one thing that customers buy it for? Here’s some background (a/k/a my tale of woe)… First, the dishwasher Our brand-new home has a brand-new kitchen, stacked with brand-new appliances. That includes a shiny, top-of-the-line Bosch dishwasher with dozens of settings and options and modes. What it lacks, unfortunately, is a reliable way to turn it on – to start the wash cycle. Of course, there is a START button, and…
Prof. Kumar Sarangee of Santa Clara’s Leavey School of Business invited Rich Mironov to be a guest lecturer for his Product Market Planning and Strategy class. SCU’s Evening MBA program attracts some of the brightest students from the Valley, with a tradition of providing leadership back to technology companies.