EOL Cookbook

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When it’s time to retire a commercial product or service, here’s an approach:
1. Get a list of all of that product’s users, if we know them.
2. Pick an end-of-support date and an announcement date.
3. Think hard about technical migration choices…

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EOL from the Customer’s POV

As seasoned product managers, most of us eventually have to phase out old versions and completely eliminate old products.  This is called End of Life (EOL) or End of Service (EOS), and is important weed-clearing.  It’s generally motivated by our internal economic needs: rebalancing resources in our product portfolio, reducing support costs, moving customers to the latest version, abandoning products that can’t pay for themselves.

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