Lying To Customers

I don’t think that product managers should lie to customers or prospects. In enterprise selling cycles, though, there is a lot of gray space around what’s true enough. Can we draw some hazy lines?

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Podcast: Savvy PMs Engage All Their Audiences

a podcast about product management, real-world validation, executive teams, and highlighting the contributions of product folks on our teams,data-aware decisions

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July 14/16: “Leading Product Management Teams” workshop

Business of Software

The jump from being a Product Manager to overseeing Product Managers/Owners is a big one. What’s in a Product Leader role, how do we design good product organizations, and how do we work across the organization to get good product work done?

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Podcast: Product Leadership, Career Planning, and Getting Fired/Hired

Product404

What: Product404’s podcast, hosted by Kent Keirsey Recorded: 14 April 2020 Length: 46 minutes _______________ Product404 is an Atlanta-based product community, normally hosting in-person events.  Kent Keirsey is turning this into a podcast series (for now). Kent and I talked at length about product leadership; smokejumping into companies; moving up the career ladder; helping those who need it (in the current COVID-19 crisis and more generally); paying it forward; and what product management interviewing feels like on the other side of the desk. Give a listen.

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Product In the Time of Cholera

As product leaders, most of us have spent the first few weeks of the COVID-19 crisis focused on (worried about) our people and teams. But we’re now shifting attention to how this changes priorities and product plans…

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How Agile + Product Management helps build the RIGHT things the RIGHT Way

Most agile conversations are about morale, velocity (aka throughput), quality, predictability, and team dynamics. But we rarely address actual customer/user vale or business outcomes — instead hiding behind story points or vanity internal value metrics. This discussion will be about how strong product management bridges the outward customer/market view and inward development view.

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Podcast: Execs Don’t Always Know What Users Need

In this podcast with Jay Stansell, we note that company executives often have very different perceptions of customer needs than the product management team. How do we understand this, sympathize, yet still bring balance evidence into C-level conversations?

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Designing, Structuring and Leading Product Organizations (Toronto)

Product leadership workshops in Toronto and Kitchener workshops co-led with Saeed Khan. We’ll look at organizational structures, leadership roles, portfolio-level prioritization, mentoring, and other product leadership challenges. A very full day of learning, sharing, collaborative problem-solving.

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Starter KPIs for B2B/Enterprise

There are no generic or universal KPIs, since every business has unique aspects. So if we want KPIs for a B2B/enterprise company, where would we start? And how do we avoid committing to improvements in metrics/KPIs before understanding our current scores (or situation)?

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Sept 21-23: Hiring a Head of Product (BoS Boston)

Business of Software

Most companies that need a Head of Product Management don’t know how to find one. They write kitchen sink job descriptions; look for subject expertise instead of product expertise; fail to organize their interview process; and eventually give up on hiring the right product leader. (Or repeatedly hire wrong folks who don’t stay.) This talk will disassemble the problem, then offer recommendations for getting it right.

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