Innovation • 7 min read Talking Directly with (Real) Customers I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not…
Leadership • 1 min read Melbourne: Building and Scaling a Product Team Topic: Building and Scaling a Product Team Where: Zendesk, 67 Queen Street, Melbourne, AU When: Tuesday, 27 February, 6:00…
Leadership • 8 min read Your Audience’s Real Roadmap Questions I get pulled into lots of discussions among product managers about the best ways to represent (and then present and…
Leadership • 6 min read “My CEO is a Finance Guy Stuck on ROI…” (combining a series of similar conversations) Head of Product: My CEO is a finance guy*, and is pushing the product…
Leadership • 6 min read Hearing About Accounts, Listening for Segments In a well-run organization, each role has a single orientation; they either support individual customers or they support the market.…
Leadership • 5 min read The Software Development Deli Counter I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise…
Leadership • 1 min read Podcast: How to Be Effective Without a Product Leader Steven Haines hosts Sequent Learning’s podcast. I was able to join him for this episode (#17) [https://itunes.apple.…
Leadership • 5 min read 7 Ways to Know That You Need a Head of Product Over the last year or so, I’ve seen more than a dozen companies with a meta-product management problem that…
Leadership • 2 min read Post: 10 Questions from The Clever PM I’ve known Cliff Gilley, The Clever PM [http://www.cleverpm.com/], for years — and follow his blog/Quora activity/…
Leadership • 1 min read Product Camp: Getting Promoted to Director Attendees of Product Camp Silicon Valley 2017 voted up this talk on “Getting Promoted to Director.” We had an energetic…
Leadership • 1 min read One-Day Product Leaders Roundtable What: One-Day Product Leaders Roundtable (Workshop) When: Friday, March 24, 2017 Where: San Francisco (TechSpace, 77 Geary Street) Included group…
Leadership • 6 min read Getting Developers’ Buy-In on Build versus Buy In theory, Build versus Buy decisions should be straightforward: we compare off-the-shelf offerings with the time/cost/expertise to create…