Tag: customer thinking

How Agile + Product Management helps build the RIGHT things the RIGHT Way

Most agile conversations are about morale, velocity (aka throughput), quality, predictability, and team dynamics. But we rarely address actual customer/user vale or business outcomes — instead hiding behind story points or vanity internal value metrics. This discussion will be about how strong product management bridges the outward customer/market view and inward development view.

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“My Stories Aren’t Long Enough…” (Dublin/Virtual)

The ProductTank Dublin team has shifted this to a real-time virtual discussion. We’ll be talking about developer critiques of user stories as a way to understand unclear feedback and tailoring agile processes to each team’s local needs. What does my team really want vs. what they ask for?

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Starter KPIs for B2B/Enterprise

There are no generic or universal KPIs, since every business has unique aspects. So if we want KPIs for a B2B/enterprise company, where would we start? And how do we avoid committing to improvements in metrics/KPIs before understanding our current scores (or situation)?

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Reorganizing Product Teams

Restructuring product management teams is challenging: there’s no universal “best practice” or generic org chart, and people issues are the tough ones. We step through two examples of redefining what product folks do…

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Melbourne/Sydney: Leading The Product Conference

Rich Mironov was MC for Australia’s largest product conference in Melbourne and Sydney (October 2019). Organized by Brainmates, this year featuring Radhika Dutt, Bruce McCarthy, John Zeratsky, Sally Foote, and Audrey Cheng — plus Rich’s personal reflections on three decades of increasing visibility for product management.

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How to Make Time for Customer Interviews & Validation

Product leaders need to push their teams toward regular direct user/customer feedback, unmediated by sales or marketing or support. I’m suggesting one live user interview per week. But how can we find time for that, and make it important enough to compete with other urgent work?

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Book Cover - The Art of Product Management

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