Podcast: Customers are more forgiving about roadmaps than sales teams
I joined Phil Hornby on his Talking Roadmaps podcast for a wide-ranging conversation about purpose(s) an audiences…
Customer Thinking
28 posts
Product Management of Complex B2B Products (Software + Hardware + Services)
In this webinar, we talked about the fundamental differences between software, hardware/physical products, and services product management.…
Product Sprawl
There’s a pattern I sometimes see at software companies, particularly those targeting enterprises or on the long march moving…
The Risks of Replatforming
(Or How Major Platform Migrations Really Happen) Many companies have replatforming efforts underway. Architectures get old, new kinds of partners…
Selling Problems (and Then Solutions) Instead of Philosophy
(this builds on my June difficult discussions post) As good product folks, we know that customers must recognize a problem…
How Weak Analogies About Software Can Lead Us Astray
I often have conversations with CEOs of software companies or software-powered (ecommerce) companies who aren’t steeped in how software…
Business Cases Are Stories About Money
Last week, I had three separate conversations with VPs of Product about business cases… initially framed as “do you have…
Nandini Jammi and Check My Ads
I’ve been following Nandini Jammi’s truth-affirming work at Sleeping Giants for the last four years, which is suddenly…
Lying To Customers
I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to…
Product In the Time of Cholera
I have about a dozen coaching/mentoring calls each week with product leaders, and the tone of those calls has…
Starter KPIs for B2B/Enterprise
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. This is…
Product Consequences and a Product Code of Ethics?
Prompted by discussions with Jumana Abu-Ghazaleh, Phil Wolff and John Sebes, I’ve been thinking about tech products that are…