Major Migrations Are An Organizational Challenge, Not Just a Technical Challenge
I’ve sat through planning for scores of major B2B migrations, and implemented a half-dozen of my own. Usually the…
Customer Thinking
31 posts
Why Product Request SLAs Fail
Building on a post from last July about Incompatible Worldviews…
Almost every Go-to-Market-side enterprise stakeholder I interview tells me that…
Product or Feature?
Stepping out of leadership challenges for a moment, here’s a practical topic that some product managers struggle with: is…
Podcast: Customers are more forgiving about roadmaps than sales teams
I joined Phil Hornby on his Talking Roadmaps podcast for a wide-ranging conversation about purpose(s) an audiences…
Product Management of Complex B2B Products (Software + Hardware + Services)
In this webinar, we talked about the fundamental differences between software, hardware/physical products, and services product management.…
Product Sprawl
There’s a pattern I sometimes see at software companies, particularly those
targeting enterprises or on the long march moving…
The Risks of Replatforming
(Or How Major Platform Migrations Really Happen)
Many companies have replatforming efforts underway. Architectures get old, new
kinds of partners…
Selling Problems (and Then Solutions) Instead of Philosophy
(this builds on my June difficult discussions
[https://www.mironov.com/difficult/] post)
As good product folks, we know that…
How Weak Analogies About Software Can Lead Us Astray
I often have conversations with CEOs of software companies or software-powered
(ecommerce) companies who aren’t steeped in how software…
Business Cases Are Stories About Money
Last week, I had three separate conversations with VPs of Product about business
cases… initially framed as “do you have…
Nandini Jammi and Check My Ads
I’ve been following Nandini Jammi’s truth-affirming work at Sleeping Giants for
the last four years, which is suddenly…
Lying To Customers
I have a narrow, somewhat puritanical view about product manager conversations
with customers and prospects: we should never lie to…