Product Strategy • 8 min read Customization Debt There’s a pattern that I’ve seen at most B2B/enterprise software companies – and some B2C/mass consumer companies…
Leadership • 1 min read "Business Cases are Stories about Money" (Video from Product@Heart) I joined an International all-star group of speakers and workshop leaders for Product at Heart in Hamburg on Sept 11-13.…
company strategy • 6 min read Product Strategy Depends on Company Strategy Expanding on a recent post (Revenue Goals are Not Company Strategies), I’ve been seeing lots of maker teams (product,…
company strategy • 6 min read Revenue Goals are Not Company Strategies We’re in the Silly Season: companies of all sizes are doing annual planning — intending to lock down 12 months…
Economics • 11 min read Moving from Services to Products I’ve written a lot about the huge organizational and technical gulf between services companies and product companies. (See this…
Economics • 1 min read Interview: How to Prevent Product Waste UserTesting's Mike Mace interviewed me for The Center for Human Insight and produced this long-form post. We covered…
Product Strategy • 9 min read Major Migrations Are An Organizational Challenge, Not Just a Technical Challenge I’ve sat through planning for scores of major B2B migrations, and implemented a half-dozen of my own. Usually the…
Customer Thinking • 4 min read Product or Feature? Stepping out of leadership challenges for a moment, here’s a practical topic that some product managers struggle with: is…
Product Strategy • 9 min read Product Models, Service Models, and Investor Valuations Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction…
Economics • 12 min read “A Working Request Process Should End in YES” (aka Incompatible Worldviews) Enterprise Sales/Solutions teams see the world one customer at a time; Product/Development teams see cumulative market impact and aggregate technical demand. These are fundamentally in conflict...…
Leadership • 8 min read The Risks of Replatforming (Or How Major Platform Migrations Really Happen) Many companies have replatforming efforts underway. Architectures get old, new kinds of partners…
Innovation • 4 min read Prioritization Beyond Algorithms The problem of prioritization comes up in many of my coaching discussions with product leaders, and in almost every product…